A Usability Lab Study involves observing the user attempting to complete a task or set of tasks while using your product. Typically, the user is presented with different scenarios and asked to think aloud as they try to complete the tasks. The goal is to identify any usability issues and determine participants' satisfaction with the product.

Examples of questions this method can answer:

• Does the UI give enough information to start a specific task?
• How do users perform tasks on a new UI?
• Is an element discoverable?

Directions:

Time: 30-45 min Activity: One interviewer, the team observes over remote video.

1. Recruit 5 participants (GV has some great tips on doing this)
2. Set up a lab arrangement: one room for the interview and a separate room for observers.
3. Introduce the participants and set the parameters for the interview. You might want to use an NDA or some form of agreement to protect their personal information
4. Determine how to document it. If you choose to record the session, be sure to get approval from participants.
5. Record the session.
6. Take written notes.